General Just Phone Accounts

Who are Just Phone?

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Can I speak to someone?

Yes, call Customer Services on 0844 804 2802 (Option 4) now 9.30am to 5.30pm Monday to Friday - UK time

Do you guarantee your services?

No one – not even the largest telecommunication companies – can guarantee 100% quality and service at all times. However, we do pledge to do our best to keep our customers making calls and saving money.

Do your call rates change?

Yes, we are continuously monitoring our rates to ensure that they are competitive and reliable. Very rarely rates to particular destinations might increase. Rate changes take place without notice that is why it’s important to pay regular visits to our site.

Are the call rates quoted available at all times?

Yes, except where stipulated (i.e. UK peak and off peak), the rates quoted are available 24 hours a day, 7 days a week.

Do your rates include VAT?

Yes, where applicable.

Are there any hidden costs?

There are no hidden costs with our service – we will advise you at the outset of any additional charges which you may incur. Unless otherwise stated, rates listed under 10p will be rounded to the nearest decimal place and rates listed over 10p will be rounded to the nearest penny. (Example: True rate = 1.949p per minute, quoted rate rounded to 1.9p per minute.)

What phones can I call from?

You can call from any touchtone phone.

JUST PHONE ACCOUNTS

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Why do I need to advise the main destination(s) for my calls?

So that we can select the best service for your needs.

Do I need to choose between different access numbers?

No. Opening one account gives you access to 0800 (FREEPHONE) and to various Indirect Access numbers - see below.

What is the minimum start up cost of a Calling Account?

£25 – this is an advance against calling costs.

Can I see my account on-line?

Yes. You have full access on-line through our Web Account Management (WAM) facility...for more details click here

Is there a minimum call cost?

Yes. There is a minimum charge of 5p.

How are calls charged?

Calls are charged in one minute increments.

Can I use your service to call from a hotel room?

Yes, but be aware that some hotels may have a policy of surcharging calls made through service providers. You should check beforehand. You might find the other Indirect Access numbers are a better option in this instance

Can I use the service with my mobile?

You would need to check with your network to ascertain what charges will be made to access 0800/0208/0845 numbers. Access to the numbers other than 0800 during any "free minutes" is usually very cost effective.

Can I call from UK payphones?

Yes, but there will be a surcharge of 15p per minute when using BT public payphones. This rate is in line with the industry norm.

Can I use my account for calling from overseas?

Your Account is designed for use within and from the UK. Calling accounts can have an add-on "Call-me-back" facility for use from outside the UK.. for more details click here

How do I open an account?

You can open an account using a secure on-line registration form or by calling Customer Services 08707 605 405 or by e-mailing us at sales@phonecard-services.co.uk or by faxing us at 0208 747 0382.

How can I top-up my account?

You can select automatic top-up when you register, use our on-line top-up form or you can e-mail us with your instructions.

How do I pay for opening or topping up an Account?

You can pay on-line using a credit card or send a personal cheque to: phonecard-services Ltd., PO Box 8213, Chiswick, London W4 3WR. If you opt for automatic top-up then we will need details of your credit card account. Currently we will only accept UK VISA cards for the automatic service.

How quickly can you set up my account?

Once your funds are cleared we will open the account straight away (usually within 2 hours). Applications received overnight will be processed the next morning.

How do I receive my Account details?

These are normally e-mailed to you but they can be faxed or posted.

Why are other access numbers also provided with the Calling Account package?

0208/0207/0845 numbers attract the cost of a local or national call charge from your phone service supplier. These rates are lower in the evenings and weekends and therefore add less to the overall call charge - one main advantage of these indirect access numbers number is that they can often be used with mobile phones especially with any "free minutes" allowance. Please check with your Mobile provider for details.

What does BT charge to access the indirect numbers?

Currently the BT charge is as follows:

• If classed as "local": daytime - 3.95p; evenings - 1.49p; weekends - 1p
• If classed as "national": daytime - 7.91p; evenings - 3.95p; weekends - 2p

Are your services suitable for calling non-standard phone numbers?

Our services are not suitable for calling non-standard or non-geographic phone numbers (e.g. national or international Freephone numbers, personal numbers, premium numbers or other audio text services) and if such calls are made they will be charged at rates substantially above the prices advertised.

How does the service work?

It is very simple and full operating instructions will be sent to you with your account details.

Can you register my phones so that I do not need to enter account number and PIN?

Yes, we can set up Accounts to operate with specified phone number(s) – this works on a process known as CLI (Caller Line Identity). You can still use the Account from other phones in the normal way

If I decide to terminate my account can I get a refund?

Yes, we will refund you the credit remaining on the account less an administration fee of 10% (minimum fee £2.50).

Will my account expire?

Yes, the Account will expire six (6) months after last usage.