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Frequently Asked Questions:
Click on the links below for
your answers:
What is
VOIP? Do I need a fixed IP
address (No NAT)?
How good is the quality and will it replace my existing
service?
What do I need to use justVOIP?
I am already an
justphone customer;
How can I benefit?
Can I use
just VOIP with my dial-up
Internet?
How do I sign up for an account?
When can I start using the
just
VOIP service?
Where can I get the Softphone
software?
How do I set up the Softphone
software?
How can I get the recommended telephones?
How do I set up the telephones?
Do I have to use the Softphone
Software you recommend?
Do I have to use the telephones
you recommend?
How
do I get the London Number you mention? And does it
cost anything?
How do I make free calls to
other justVOIP users?
How do I use the Voicemail
and what does it cost?
What
is VOIP? Do I need a fixed IP address (No NAT)?
VOIP stands for
Voice Over Internet Protocol. No - the service will
support devices operating in DHCP mode or with fixed
IP addresses.
How
good is the quality and will it replace my existing
service?
The quality of Internet calls has improved dramatically
and is now similar to Mobile phone call quality - which
can cost up to 30 times more. However, it is NOT recommended
as a replacement for an exisiting landline service -
but as an additional service, with another phone number.
Remember that we have no control over the quality of
- and the contention ratio applying to - the broadband
or dial-up service that you are using.
What do I need to
use justVOIP?
You need:
1. For PC to phone operation. you need a PC with Softphone
software plus Microphone/speakers (or headset) or dedicated
Softphone hardware with USB connector.
2. For phone to phone operation. you need an SIP device
- phone or adaptor - and router/modem.
3. Broadband connection to the Internet
4. A justVOIP Account
I
am already an justphone customer; how can I benefit?
You can benefit from our cheapest possible call rates
by opening a VOIP account. Your Calling Account
or Worldwide Callback Account is of course
more versatile, as it uses conventional telephony and
can be used from any Landline or Mobile without an internet
connection.
Can
I use justVOIP with my dial-up Internet?
We do know that some customers have successfully used
easyVOIP with a Softphone and dial-up service. However,
the speech channel will always require a minimum bandwidth
and the dial-up service is unlikely to be able to prioritise
voice packets over data packets with this arrangement,
thus leading to poorer voice quality than that available
with broadband.
How
do I sign up for an account?
You simply complete the justVOIP account application
and we will send you by email, your Username, Password,
and the IP address of the service. You will need these
three bits of info to simply set up your softphone or
hard SIP device.
When
can I start using my justVOIP service?
Your service is "live" when you receive
your welcome email and instructions plus your Username
Password and IP address. For PC to phone, you can start
making calls immediately you download and install the
software. Downloading over broadband, installing and
configuration usually takes 20 minutes or less.
Where
can I get the Softphone software?
You can in fact use many different types of SIP Softphone
software. Currently, we recommend the FREE Xten Lite
software available for
download
from this site.
How
do I set-up the Softphone Software?
For set-up, please follow the installation instructions
for the software, followed by our
simple
instructions here.
How
can I get the recommended SIP telephones?
The recommended hardware devices are available through
reputable distributors. We cannot supply them to you.
You need to order them directly from the firm or a recognised
distributor.
How
do I set-up the telephones?
By reference to the manufacturers' instructions. The
only items of information you will need from us are
the Username, Password and IP address of the service,
which will be in your welcome email for the service,
after you sign up.
Do
I have to use the Softphone Software you recommend?
No you do not. However, we will be unable to support
any other if you have difficulties in using the service.
Do
I have to use the SIP phones you recommend?
No you do not. However, we will be unable to support
any other if you have difficulties in using the service.
How
do I get the London Number you mention? And does it
cost anything?
You will receive the number within your welcome e-mail
for justVOIP. You can only
receive outside calls and access detailed account information
if you have a number allocated. The number costs only
£25 per annum.
How
do I make free calls to other justVOIP users?
Simply dial the
4 digit extension number we allocated to the user. He/she
can call you in the same way.
How
do I use the Voicemail and what does it cost?
Easy! - just dial 1571 when set up,
and follow the instructions! Your password is preset
as for the set-up, and can be changed. Currently the
voicemail feature is FREE!
If you have any further
questions not covered above, please e-mail us at
info@justphone.co.uk
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JustVOIP
